Privacy Policy

Effective Date: June 2026

At Yeti Paws, we are committed to protecting your privacy and handling your personal information with transparency, care, and security. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.

1. Who We Are

Yeti Paws is an online retailer specialising in premium Himalayan Yak Dog Chews and natural pet products.

Website: https://yetipaws.co.uk
Email: info@yetipaws.co.uk

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us using the details above.

2. Information We Collect

When you browse our website, create an account, place an order, subscribe to our newsletter, or contact us directly, we may collect certain personal information, including:

Full Name
Billing and Delivery Address
Email Address
Telephone Number
Order History
Customer Support Communications
IP Address and Device Information
Website Usage and Analytics Data

Payment transactions are processed securely through trusted third-party payment providers. We do not store your full payment card details.

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Provide customer support
Manage customer accounts
Send order confirmations and updates
Improve our products and services
Prevent fraud and maintain website security
Comply with legal and regulatory obligations
Send marketing communications where consent has been provided

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal information where necessary to fulfil a contract, comply with legal obligations, pursue legitimate business interests, or where you have provided consent.

5. Sharing Your Information

To operate our business efficiently, we may share limited personal information with trusted third-party providers, including:

WooCommerce
Hostinger
Payment Processing Providers
Delivery and Courier Services
Analytics and Marketing Platforms

All service providers are required to handle your information securely and only for legitimate business purposes. We never sell, rent, or trade your personal information.

6. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website performance, and enhance your browsing experience.

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

For more on how we handle orders, returns, and refunds, please see our Returns and Refunds Policy.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal requirements.

Order records may be retained for up to 6 years for accounting and tax purposes.
Customer account information is retained while accounts remain active.
Marketing preferences are retained until consent is withdrawn.
Inactive accounts may be removed where permitted by law.

8. Data Security

We implement appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, misuse, or loss.

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal data
Restrict or object to processing
Request data portability
Withdraw consent where applicable

To exercise any of these rights, please contact us at info@yetipaws.co.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be published on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Yeti Paws
Email: info@yetipaws.co.uk
Website: https://yetipaws.co.uk

This Privacy Policy should be read alongside our Terms and Conditions.