Privacy & Cookie Policy
This policy explains how Yeti Paws, a trading name of Bohara’s & Co Ltd (Company No. 17454842), collects, uses, and protects your personal data when you visit yetipaws.co.uk or buy from us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1.Who We Are
The data controller responsible for your personal information is:
For any questions about how we handle your data, please contact us at the details above.
2.What Personal Information We Collect
We may collect and process the following personal data:
When you place an order
- Name — to address your order and correspondence
- Email address — for order confirmations and shipping updates
- Delivery and billing address — to dispatch your order
- Phone number — for delivery updates (if provided)
- Payment information — processed securely by our payment provider; we never store your full card details
- Order history — to manage and fulfil your purchases
When you create an account
- Username and email address — to log in and manage your account
- Password — stored in encrypted form; we cannot see it
- Saved addresses and order history — stored in your account for convenience
When you subscribe to our newsletter
- Email address — to send you updates, offers, and news about Yeti Paws products
- You can unsubscribe at any time using the link in any email we send
When you contact us via WhatsApp
- Your WhatsApp name and phone number — visible when you initiate a chat
- Message content — to respond to your enquiry
- WhatsApp messages are also governed by WhatsApp’s own Privacy Policy
When you leave a review
- Display name and review content — published publicly on our website
- Star rating — associated with your order
Automatically collected data
- IP address and device information — collected via cookies and analytics
- Website usage data — pages visited, time on site, clicks, browser type
3.How We Use Your Information
- Process and fulfil your orders and send shipping updates
- Manage your customer account
- Respond to your enquiries (including via WhatsApp)
- Send marketing emails — only where you have given explicit consent (newsletter sign-up)
- Display and moderate product reviews
- Improve our website and customer experience using analytics data
- Comply with our legal and tax obligations (HMRC)
- Prevent fraud and maintain website security
4.Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Contract — to process and fulfil your order
- Legal obligation — to comply with UK law (e.g. HMRC tax records)
- Legitimate interests — to improve our services, prevent fraud, and respond to enquiries
- Consent — for marketing emails and non-essential cookies; you may withdraw consent at any time
5.How We Share Your Information
We do not sell or rent your personal data. We share limited information only where necessary:
- Delivery and courier services — name and address only, to dispatch your order
- Payment processors — to process payments securely (PCI-DSS compliant)
- Hostinger — our website hosting provider
- WooCommerce / WordPress — our e-commerce and website platform
- Google Analytics — anonymised website traffic analysis
- WhatsApp (Meta) — when you contact us via our WhatsApp chat button
- Review platforms — your display name and review content (currently WooCommerce built-in; Trustpilot may be added in future)
- Email marketing provider — your email address if you subscribe to our newsletter
- HMRC and legal authorities — only when required by law
All third-party providers are contractually required to handle your data securely and only for the stated purpose.
6.How Long We Keep Your Data
- Order and transaction records — 7 years (HMRC requirement)
- Customer accounts — while your account remains active; you may request deletion at any time
- Marketing preferences and email list — until you unsubscribe
- WhatsApp messages — until the enquiry is resolved; we do not store them long-term
- Product reviews — while the review remains published
- Contact enquiries — up to 2 years
- Cookie data — varies by cookie; see Section 11
7.Your Rights Under UK GDPR
You have the following rights regarding your personal data:
To exercise any right, email info@yetipaws.co.uk. We will respond within 30 days.
ico.org.uk · 0303 123 1113
8.Data Security
We take appropriate technical and organisational measures to protect your data, including:
- SSL/HTTPS encryption across all pages
- PCI-DSS compliant payment processing — we never store your full card number
- Encrypted password storage for customer accounts
- Secure hosting via Hostinger
- Access controls limiting who can view customer data
In the event of a data breach that may affect your rights, we will notify you and the ICO as required by law.
9.Third-Party Links & Services
Our website contains links to third-party websites and social media platforms (Facebook, Instagram, TikTok). We are not responsible for their privacy practices. We also use a WhatsApp chat button — when you click it, you are connecting via WhatsApp (owned by Meta) and their privacy policy applies.
We encourage you to read the privacy policies of any third-party services before sharing personal data with them.
10.Children’s Privacy
Our website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have done so, please contact us at info@yetipaws.co.uk and we will delete it immediately.
11.Cookie Policy
Cookies are small text files placed on your device when you visit our website. They help the site work properly, remember your preferences, and let us understand how visitors use it.
Essential Cookies
Required for the website to function. Cannot be switched off and no consent is needed.
Analytics Cookies
Help us understand how visitors use our site. Data is anonymised and does not identify you personally.
Opt out of Google Analytics: tools.google.com/dlpage/gaoptout
Marketing & Advertising Cookies
We do not currently use advertising cookies. If we add Meta (Facebook) Pixel or similar in future, we will update this section and request your consent.
Preference Cookies
How to Control Cookies
You can control or delete cookies through your browser settings:
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Options → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Cookies
- Edge: Settings → Privacy → Cookies
12.Changes to This Policy
We may update this policy from time to time — for example, when we add new services such as Meta Pixel or Trustpilot reviews. When we make significant changes, we will update the date at the top and, where appropriate, notify you by email. We encourage you to check this page periodically.
13.Contact Us
For any questions, concerns, or data requests related to this policy:
