Customer Policy
Himalayan Yak Dog Chew — Returns & Refunds Policy
Last Updated: June 2026
At Yeti Paws, your satisfaction is our priority. If your Himalayan yak dog chew arrived damaged, incorrect, or is still unopened — we will make it right.
1. Returns Period
- You have 30 days from delivery to request a return or refund.
- After 30 days, we are unable to process return requests.
- Contact us as soon as you notice any issue with your order.
2. What Can Be Returned
- The item arrived damaged or defective.
- You received the wrong product or wrong size.
- The chew is completely unused and in its original sealed packaging.
3. What Cannot Be Returned
- Chews that have been opened, chewed, or partially consumed.
- Items no longer in their original packaging.
- Orders outside the 30-day return window.
⚠️ For hygiene and safety reasons, we cannot accept returns on any chew that has been used — even briefly. Please check your parcel before letting your dog start chewing.
4. How to Request a Return
- 1 Email us at info@yetipaws.co.uk
- 2 Include your order number from your confirmation email.
- 3 Write a short description of the issue.
- 4 Attach photos if the item arrived damaged or defective.
📬 We reply to all return requests within 2 business days.
5. Refund Process
- Refunds go back to your original payment method once approved.
- Allow 5–7 business days for funds to appear in your account.
- You will receive a confirmation email once your refund is processed.
6. Shipping Costs
- Original shipping charges are non-refundable in most cases.
- If we sent an incorrect or damaged item — we cover return postage and refund your shipping fee too.
7. Exchanges
- We do not currently offer direct exchanges.
- Return your unopened chew for a refund, then place a new order for the correct size.
Need Help? Get in Touch
- Email: info@yetipaws.co.uk
- We reply within 2 business days.
- Please have your order number ready when you contact us.
