Terms & Conditions

1. About Us

References to “Yeti Paws”, “we”, “us” or “our” throughout these terms mean Bohara’s & Co Ltd, trading as Yeti Paws. References to “you” or “your” mean the customer placing an order on our website.

2. Acceptance of Terms

By browsing our website, creating an account, or placing an order, you confirm that:

• You are legally capable of entering into a binding contract;
• You are resident in the United Kingdom or another country to which we deliver; and
• You have read and agree to these Terms & Conditions and our Privacy & Cookie Policy.

3. Our Products

3.1 Dog Treats & Chews

Yeti Paws sells natural dog treats, chews, and related pet accessories. Our products are intended for use with dogs only and are not suitable for human consumption.

3.2 Product Descriptions

We make every effort to ensure product descriptions, images, and weights are accurate. However, as our products are natural, there may be slight variations in colour, texture, size, and weight between batches. These variations do not affect product quality and are not grounds for return.

3.3 Product Availability

All products are subject to availability. If an item is out of stock after you have placed an order, we will contact you to offer an alternative, a back-order, or a full refund.

4. Ordering & Contract Formation

4.1 How to Order

Orders can be placed via our website at yetipaws.co.uk. Once you have added items to your basket and completed checkout, you will receive an automated Order Confirmation email. This email acknowledges receipt of your order but does not constitute acceptance of it.

4.2 When the Contract Is Formed

A binding contract between you and Yeti Paws is formed when we send you a Dispatch Confirmation email confirming that your order has been shipped. We reserve the right to decline or cancel any order prior to dispatch — for example if a product is no longer available, if a pricing error has occurred, or if we are unable to verify payment.

4.3 Order Amendments & Cancellations

If you need to amend or cancel your order, please contact us as soon as possible at info@yetipaws.co.uk. We will do our best to accommodate changes, but once an order has been dispatched it cannot be amended and must instead go through our returns process.

5. Prices & Payment

5.1 Pricing

All prices on our website are shown in Great British Pounds (£) and include VAT where applicable. We reserve the right to change prices at any time without notice, but any change will not affect an order that has already been confirmed.

5.2 Promotional Codes & Discounts

Discount codes and promotions must be applied at checkout. We are unable to apply a code retrospectively once an order has been placed. Only one discount code may be used per order unless otherwise stated.

5.3 Payment Methods

We accept payment by major debit and credit cards and any other methods shown at checkout. Payment is taken in full at the time of placing your order. All transactions are processed securely through our payment provider — your card details are never stored by us.

5.4 Failed Payments

If your payment fails, your order will not be processed. Please check your card details and try again, or contact your bank if the problem persists.

6. Delivery

6.1 Dispatch Times

We aim to dispatch all orders placed before 2:00 pm on the same working day (Monday–Friday, excluding UK public holidays). Orders placed after 2:00 pm or at weekends will be dispatched the next working day.

6.2 Delivery Times

Estimated delivery times are provided by our courier and are not guaranteed. Yeti Paws is not responsible for delays caused by the courier, adverse weather conditions, or circumstances beyond our control.

6.3 Delivery Address

It is your responsibility to provide a complete and accurate delivery address at checkout. We cannot be held responsible for non-delivery where an incorrect address was provided. If a parcel is returned to us due to an incorrect address, we will contact you to arrange redelivery (additional postage charges may apply).

6.4 Failed Delivery

If a delivery attempt fails and the parcel is returned to us, we will contact you. We are not responsible for any loss resulting from a parcel being left in a safe place or with a neighbour at the courier’s discretion.

6.5 International Delivery

At present we deliver within the United Kingdom only. If you are outside the UK and wish to place an order, please contact us to discuss options.

7. Returns & Refunds

7.1 Your Right to Cancel (Distance Selling)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 30 days of receiving your goods without giving a reason, provided the items are:

• Unopened and in their original packaging;
• Unused and in the same condition as when you received them; and
• Not perishable or consumable goods that have been opened.

To exercise your right to cancel, please contact us at info@yetipaws.co.uk within 30 days of receiving your order.

7.2 Exceptions to the Right to Cancel

The 14-day cancellation right does not apply to:

• Perishable goods (such as fresh or raw treats) once they have been delivered;
• Items that have been opened or used; or
• Items that are not suitable for return due to hygiene or health-protection reasons once unsealed.

7.3 How to Return

Please email info@yetipaws.co.uk before returning any item. We will provide you with the return address and instructions. You are responsible for the cost of returning goods unless they are faulty or incorrect.

7.4 Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery with a description and photo of the issue. We will offer a replacement, store credit, or full refund at our discretion.

7.5 Refunds

Once we receive and inspect your returned item, we will process your refund within 5–7 business days of approving your return to your original payment method. Shipping costs are non-refundable unless the item was faulty or the return is the result of our error.

7.6 Statutory Rights

Nothing in these Terms & Conditions affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015.

8. Newsletter & Marketing

If you sign up to our newsletter, you will receive emails about new products, promotions, and Yeti Paws news. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us at info@yetipaws.co.uk.

We will never sell your email address to third parties. For full details of how we handle your data, please see our Privacy & Cookie Policy.

9. Intellectual Property

All content on yetipaws.co.uk — including but not limited to text, images, logos, graphics, video, product names, and the “Yeti Paws” brand — is the property of Bohara’s & Co Ltd or its licensors and is protected by copyright and trade mark law.

You may not reproduce, copy, distribute, or commercially exploit any content from our website without our prior written permission. You may share links to our website for personal, non-commercial use.

10. Your Account

If you register for an account on our website, you are responsible for:

• Keeping your login details secure and confidential;
• All activity that occurs under your account; and
• Notifying us immediately if you suspect unauthorised use of your account.

We reserve the right to suspend or delete accounts that are used fraudulently, abusively, or in breach of these terms.

11. Limitation of Liability

11.1 General

To the fullest extent permitted by law, Yeti Paws (Bohara’s & Co Ltd) shall not be liable for any indirect, incidental, special, or consequential loss arising out of or in connection with your use of our website or products.

11.2 Product Use

Yeti Paws products are intended to be given to dogs under supervision. We are not liable for any injury to your pet resulting from improper use, failure to follow our feeding guidelines, or giving our products to animals for whom they are not suitable (see Section 3).

11.3 Website Accuracy

While we take care to ensure the information on our website is accurate, we do not warrant that it is complete, current, or error-free. We reserve the right to correct any errors without notice.

11.4 Cap on Liability

Where liability cannot be excluded, our total liability to you in connection with any order shall not exceed the value of that order.

11.5 Statutory Rights Not Affected

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

12. Third-Party Links

Our website may contain links to third-party websites (for example, social media or payment providers). These links are provided for your convenience only. We have no control over the content or practices of third-party sites and accept no responsibility for them. Visiting a linked site is at your own risk.

13. Governing Law & Disputes

These Terms & Conditions are governed by the law of England and Wales. Any dispute arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We always aim to resolve any issues amicably. Before initiating legal proceedings, please contact us directly so we can try to find a resolution.

For online dispute resolution, you may also use the EU/UK Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, products, or legal obligations. The date at the top of this page shows when they were last updated. Continued use of our website after any changes constitutes your acceptance of the revised terms. For significant changes, we will notify you by email where we hold your contact details.

15. Contact Us

If you have any questions about these Terms & Conditions, please get in touch: